At Prime SY Outfit, we strive to provide you with the best shopping experience. Please review our policy before placing an order:

Regular-priced items are eligible for exchange within 7 days of receiving your order.

Items must be unused, unwashed, and in original packaging with tags. Exchange is allowed only once per order. The customer will be responsible for the return shipping cost.

Sale or discounted items are not eligible for a refund under any circumstances. However, you can exchange sale items for a different size or product, depending on stock availability.

We do not offer refunds unless the item received is damaged or incorrect. In such cases, please contact us within 48 hours of delivery with photos and details. If approved, the refund will be processed to your original payment method.

Contact us for more circumstances