At Prime Sy, we do not offer returns or refunds. However, we do provide a hassle-free exchange option to ensure your satisfaction.
1. Exchange Eligibility
- Exchanges are accepted within 7 days of delivery.
- Items must be:
- Unused, unwashed, and in original condition
- With all tags and packaging intact
2. Valid Reasons for Exchange
We offer exchanges only in the following cases:
- Incorrect size received
- Wrong item delivered
- Damaged or defective product
3. No Return / No Refund Policy
- We do not offer returns or cash refunds under any circumstances.
- Orders once placed and delivered cannot be canceled or refunded.
4. Exchange Process
To request an exchange:
- Contact us within 7 days via: +923286770919
- Provide:
- Order number
- Reason for exchange
- Product images (if applicable)
- Our team will assist you with the exchange procedure.
5. Shipping & Handling
- Customers are responsible for return courier charges unless the error is from our side.
- Delivery charges may apply for the exchanged item.
- Exchange delivery timelines may vary depending on your location.
6. Non-Exchangeable Items
- Used or worn items
- Items without original tags/packaging
- Sale or discounted items (unless defective)
- Customized or altered products
7. Important Notes
- Exchanges are subject to stock availability.
- If your desired item is unavailable, you may select another item of equal value.
- Prime Sy reserves the right to reject exchange requests that do not meet the policy.